Support, we're on Telegram
Everything we do happens on Telegram, so support does too. Tap the button below and you're in a private chat with our help team.
What you can ask for
- I paid and didn't get the content. Send the order ID or screenshot, we check the creator's outbox and either deliver or refund.
- The creator hasn't replied. Tell us who, and we'll ping her or refund the message that didn't get through.
- Something looks wrong with my account. Wrong charge, can't access a channel, weird Telegram behaviour, we'll figure it out.
- I want a refund or credit. We'll review and decide same-day. Credit is faster than refund and stays on your wallet.
- I want to delete my data. One message and we erase it.
How fast we reply
Median first reply is under 30 minutes, 7 days a week. Refunds and credits are issued same-day in most cases. If your case touches a creator who's offline, we'll tell you a realistic ETA up front.
Languages
English, Italian, Spanish, and Portuguese, write in whichever you're most comfortable with.
What's not support
- Asking us to forward your message to a creator. Message her directly through her preview channel, that's what it's for.
- "Make her reply faster." We don't pressure creators. If she's slow, ask for a refund and try someone else.
- Catalogue requests. Use Categories or Online now to browse.
Frequently asked questions
I paid a creator and did not get my content, what do I do?
Message our support team on Telegram with the creator name and what you paid for. We look into it directly with the creator and help get it sorted. Verified creators stay listed by delivering, so this is rare and we take it seriously.
How fast does support reply?
Support runs on Telegram, so replies are usually quick during active hours. Tap the support button, describe the issue in one message, and you are in a private chat with a real person on our side.
Can you help with a dispute or a refund?
Yes. If something went wrong with an order from a listed creator, tell support what happened. We mediate with the creator and push for a fair outcome, whether that is delivery of what you paid for or a refund.
Is support really on Telegram, not email tickets?
Everything we do happens on Telegram, support included. There is no slow ticket queue. You open a private chat with our help team and talk it through in real time.